Parts & Service

Outstanding customer support – a determination to provide the optimum Service, Parts support and Customer satisfaction is the catalyst for Alexander Dennis’s Parts & Service operation.

300 people are employed at a network of world class parts and service centres, and also on the road working alongside customers – all dedicated to providing  total support for fleets from one to several thousand vehicles.

A support programme that includes everything needed to keep a bus running reliably and efficiently and with minimum cost for its entire life. It includes:

  • Guaranteed parts supply for all body or chassis products
  • Over 30,000 parts lines held in stock for immediate delivery
  • 96% first pick availability on fast-moving chassis and body parts
  • Comprehensive service support from a network of ADL service centres or mobile service engineers
  • Full vehicle refurbishment to extend vehicle life
  • The full spectrum of body or chassis repairs from minor items to complete vehicle rebuilds
  • Fixed price parts contracts for between 1 -10 years
  • Extended warranties
  • On site garage management
  • A total aftermarket support package
  • All carried out by a team of skilled experts, fully trained in every aspect of bus maintenance and repair





Single Point of Contact

To make the process for customers as simple as possible, all RAPIDE RESPONSE calls are routed to one telephone number where knowledgeable staff solve all parts, warranty and technical queries – A single point of contact for all Parts and Service issues 0845 358 9988

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