A business that does everything from manufacturing to global parts and service requires a broad spectrum of skills and experience.
Whether our people are involved in sales, services, logistics, design, engineering, manufacturing, finance or marketing, there is one thing that unites them all: A clear and unswerving focus on our customers. Everything we do, we do for them.
ADL has invested time and resources to build a deep and detailed understanding of our customers: We ‘walk in their shoes’. We know and understand their wants and needs. We respond without hesitation and we will never leave a customer wanting.
Armed with these beliefs and this way of life, we can target investment to maintain our focus, in order to continually surprise and delight our customers.
Smarter, sharper, better, month after month, year after year, building and nurturing the trust of our customers.
At ADL we set high standards – and when we match them we raise the bar again. We set new, tougher, higher standards.
We recognise that the goals of production excellence and product perfection are a constant journey.
Operational excellence and flawless product quality will set us apart from the competition, as we strive relentlessly in the uncompromising pursuit of efficiency and consistent, class-leading quality.
Every year we produce thousands of buses and coaches, each of them going into rigorous service regimes immediately. Collectively, they carry millions of passengers and travel billions of miles annually.
Quality in the cornerstone of reliability, hence the reason we will never pass a problem on. ADL products are ‘our products’ and we will support them month after month, year after year, as we build and nurture the trust of our customers.
We are in the business of supplying class-leading quality – all day, every day. We will never shirk a problem. Excellence is our benchmark.
Reliability is more than a by-word at Alexander Dennis, it is a passion.
Every minute of every day thousands of people are dependent on our vehicles. Reliability is therefore more than a by-word at Alexander Dennis, it is a passion.
From day-break to the setting of the sun, and beyond, our buses and coaches form the backbone of integrated transport systems around the world. It is our responsibility to make sure they start first time every time – and that they operate reliably throughout gruelling 16-hour duty cycles and demanding 15-year lifespans.
Every decision we make seeks to maximise reliability and we will deliver what we promise. Likewise, we will respond without hesitation to issues.
Teamwork is an attitude, a mind-set that underpins all of our efforts.