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Aftermarket

PARTS & SERVICE

To ensure you exhaust the best potential and longest lifecycle from your vehicles it pays to service them with genuine, Alexander Dennis certified parts. At Alexander Dennis we understand that bus and coach products are not just for Christmas. These vehicles are challenged and tested on a daily basis by our customers and therefore we have adapted our business model to provide our customers with the first class aftersales support they deserve. This calls for us to meticulously track out parts availability and safeguard the promise Alexander Dennis makes upon sales transaction.

on call 24/7

Our Parts & Service business is on call 24/7 to add value to your business and fulfil our market leading customer service guarantee. Our promise is to provide you with high quality parts whenever and wherever you might need them. Our skilful engineering team initially design out any potential areas for failure but Minimising vehicle off road time by initially engineering out any possible We have a team on call 24/7 to assist each and every UK customer

supporting your journey

  • We attend a VOR within 24hours

  • Supporting your vehicle 

  • Optimising up-time

  • Understanding Customer Requirements

  • On Call When You Need Us Most

CUSTOMER SERVICE

With minimal service to keep your vehicles up to impeccable standards, our engineering and aftermarket teams have worked collaboratively to reduce the necessary services to 6 times per year. This knocks the socks off the 24 services per year some other vehicles require. Staying ahead of the game is always in focus here at Alexander Dennis this means we have to offer a flexible manufacturing model and then stand behind the product. The figures speak volumes of how successful we are in achieving our reliability focus and sticking to our word. 98% of We offer further services – refurbishment works are carried out at our Anston and Harlow workshops in England. Additional services count towards customer value and reducing the total cost of ownership.