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Parts & Service

Reliability & Efficiency

Reliability is top of our business agenda at Alexander Dennis and is our guiding principle. Our own reputation and that of our customers is at stake if we don’t honour this focus on reliability. We are committed to delivering the most reliable vehicles in the market. Reliability is designed in at the outset. Our comprehensive parts and service operation, which is offered through our network of world-leading parts and service centres, mobile and field-based engineers, underpin the reliability of our vehicles in service. We employ only the most experienced engineers who are fully trained in every aspect of ADL vehicles and can ensure our customers’ fleets deliver class-leading reliability for them and their passengers.

The growth of Alexander Dennis Limited is attributable to our clear strategic focus – delivering lightweight, fuel efficient vehicles with industry-leading reliability, lowest cost of ownership and world class aftermarket support.

Outstanding Customer Support

We are determined and committed to providing only the highest level of service, parts support and customer satisfaction. Our support programmes are designed on a bespoke basis to suit the needs of our varied customer base.

Keeping your fleet on the road is integral to your business success and a core part of our success is ensuring your satisfaction. Our parts and service Aftermarket commitment is designed to keep your bus reliable and efficient for its entire lifespan.

Parts and Service Packages

Our parts and service support programme includes:

  • Guaranteed parts supply for all body or chassis products

  • Over 30,000 parts lines held in stock for immediate delivery

  • 98% parts availability

  • Full vehicle refurbishment to extend vehicle life

  • Fixed price parts contracts for between 1-10 years

This is just an example of the elements included into our support programmes. We are committed to a flexible approach and can design and adapt our services to ensure the needs of every customer are met.

Repair and Maintenance Contracts

Predictable costs

Customers can confidently budget the service and repair costs for the life of the vehicle through ADL's impressive repair and maintenance contracts. Covering as few or as many of the service or maintenance tasks as required including scheduling inspections, servicing and lubrication, MOT inspection and preparation, they take the guesswork out of budgeting and offer predictable costs.

Direct Contact

Our buses are built to stand the test of time, allowing our customers to offer their scheduled services day in, day out and achieve passenger satisfaction. As a result of our expertly designed and carefully engineered vehicles our customers are going from strength to strength despite external factors such as the economy or weather.

However due to the heavy duty life cycle of our vehicles it is inevitable parts will eventually need replaced, so we have developed customer specific aftercare packages to best suit the needs and characteristics of their individual business. To find out more about how we can support your vehicles please contact our Aftermarket team.

If something does go wrong with any of our vehicles, regardless of location, we have a reliable, hands-on Aftermarket team here to get you back on the road as quickly and as safely as possible. Alexander Dennis know that time off the road is money so we have made our Aftermarket process as simple as possible.

All of our rapid response calls are routed to a single telephone number where knowledgeable and experienced staff are ready to solve your parts, warranty and technical queries.

For all parts and service issues in the UK please call: 0845 358 9988. For the Republic of Ireland please call: +353 1 885 3984.