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Support

Leading the Market

Our market leading range of buses deserves market leading support. Each and every Alexander Dennis customer has access to our full range of support packages. Wherever in the world your fleet of buses is based, ADL are available and offer a full and committed customer support service which ensures you can access whatever you need. We have been providing expert level support for vehicles for over 15 years and are firm believers that we offer a one stop solution for the bus and coach industry.

Our support services ensure you can access almost any part you need as quickly as possible; offering parts availability of 98% from all of our locations. Our UK services are based in Harlow and Anston, our worldwide locations include sites in the Republic of Ireland, Canada, the United States, Mexico, New Zealand, Singapore and Hong Kong. We recognise the importance of ensuring your fleet is on the road as much as possible. We ensure that any downtime is minimised and you can access the best quality parts and service support.

We offer a range of different support packages to ensure your buses remain on the road and the highest standards we expect for our buses are always maintained.

Staying Ahead of the Game

Staying ahead of the game is always in focus here at Alexander Dennis. This means we have to offer a flexible manufacturing model and then stand behind the product. The figures speak volumes of how successful we are in achieving our reliability focus and sticking to our word.

Here When You Need Us

We have a range of core support packages to choose from:

  • Parts Assurance Contracts

  • Extended Warranties

  • Service Contracts

  • Full Repair and Maintenance

  • Bespoke Packages

Customer Service

Reliability is key

With minimal service to keep your vehicles up to impeccable standard, our engineering and aftermarket teams have worked collaboratively to reduce the necessary services to six times per year. This knocks the socks off the 24 services per year some other vehicle require. We offer a range of different support packages to ensure your buses remain on the road and the highest standards we expect for our buses are always maintained.

Field Service Support

Utilising the latest systems in all areas from diagnostics to online ordering and EDI to telematics, we are able to provide our customers with services in the form of fully trained and experienced mobile engineers who can deliver support to you on site. We come to you, which ensures we stand out in a busy industry where many competitors expect you to come to them. We also ensure our field service support engineers are fully trained in all aspects of ADL vehicles and can be contacted with ease, with 24/7 reactive services provided.

As a market leading manufacturer, we are committed to investment in the latest systems and logistic processes to ensure our support is second to none and provides every ADL customer with a service that exceeds their expectations and guarantees maximum vehicle uptime.