PRIVACY & COOKIE POLICY

IMPORTANT: PLEASE READ THIS NOTICE CAREFULLY   

Alexander Dennis Limited and its group of companies (“Alexander Dennis” or “We”) respect the privacy of visitors to its websites and are committed to the protection of their personal information.

This policy together with our Terms of Use, (and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

BY USING OUR SITE, YOU AGREE AND ACCEPT THE COLLECTION, TRANSFER, PROCESSING, USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION. 

IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DISCONTINUE USING THIS SITE.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

WE MAY COLLECT AND PROCESS THE FOLLOWING DATA ABOUT YOU:

Information that you provide by filling in forms (if any) on our site http://www.alexander-dennis.co.uk/ (our site). We may also ask you for information when you report a problem with our site;
If you contact us, we may keep a record of that correspondence; and
Details of your visits to our site including, but not limited to, traffic data, location data and other communication data and the resources that you access.

USE OF IP ADDRESSES 

An Internet Protocol (IP) address is a set of numbers that is automatically assigned to your computer whenever you log on to your internet service provider or through your organisation's local area network (LAN) or wide area network (WAN). Web servers automatically identify your computer by the IP address assigned to it during your session online.

Alexander Dennis or third party companies acting on behalf of Alexander Dennis, may collect information about your computer, including where available IP addresses, server log information, and operating system and browser type, for the purposes of systems administration and to audit the use of our site. We do not ordinarily link a user's IP address to personally identifiable information of that user, which means each user's session will be logged, but the user remains anonymous to us. However, we may use IP addresses to identify users of our site when we feel it is necessary to enforce compliance with the site's Terms of Use, or to protect our service, site or other users.

COOKIES 

Our site uses a technology called "Cookies". A Cookie is a small text file that is placed on your computer’s hard disk by a Web page server. Cookies help provide additional functionality to the site or help us analyse usage of the site more accurately.  Cookies help us to improve our site and to deliver a better and more personalised service. They enable us to:

Estimate our audience size and usage pattern;
Store information about your preferences, and so allow us to customise our site according to your individual interests;
Speed up your searches; and
Recognise you when you return to our site.

For instance, our server may set a Cookie that keeps you from having to enter a password more than once during a visit to the site. In all cases in which cookies are used, we will not collect personally identifiable information without your explicit permission. The only personally identifiable information Alexander Dennis collects is the information you voluntarily provide.

You have the ability to accept or decline Cookies. Most Web browsers automatically accept Cookies, but you can usually modify your browser setting to decline Cookies, or receive a warning before a Cookie is stored, if you prefer. Please refer to your Internet Browser’s instructions or help screen to learn more about these functions. If you choose to decline Cookies, you may not be able to fully experience the interactive features of this site or any other websites that you visit.

WHERE WE STORE YOUR PERSONAL DATA 

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers, but we, and the companies assisting us will take all reasonable steps to protect your data and ensure it is treated securely and in accordance with this Privacy Policy. Our suppliers are required to meet the same standards of data protection as we are and we do not permit our suppliers to use your personal information (i) for our supplier’s own purposes; or (ii) for marketing purposes.  By submitting your personal data, you agree to this transfer, storing or processing.   

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

You should be aware that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission you make is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

WE USE INFORMATION HELD ABOUT YOU TO: 

Ensure that content from our site is presented in the most effective manner for you and for your computer.
Allow you to participate in interactive features of our service (if any), when you choose to do so.

We will not use your data for marketing purposes.

DISCLOSURE OF YOUR INFORMATION 

We may disclose your personal information to any member of our group, which means our subsidiaries.

In certain circumstances, we may disclose your personal information to third parties:

when we are obliged or compelled by the law, or in response to a demand from law enforcement agencies in relation to criminal investigations, or civil or administrative bodies in relation to civil or administration actions.
In the event of a significant corporate transaction, such as sale or purchase of a business or any part thereof, a merger, division, asset sale or in the event we are declared bankrupt.  
If we believe that disclosure of your personal information is essential to identify or bring legal action proceedings against someone who may have caused you injury, or who may be injuring Alexander Dennis rights, property, or our customers, or anyone else.

THIRD PARTY SITES

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.  We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.  

ACCESS TO INFORMATION  

You have the right to correct any information that we hold about you that you believe is incorrect.  If you wish to correct any information we hold on you, please contact us in writing at the address below.  The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

CHANGES TO OUR PRIVACY POLICY 

We may occasionally update this Privacy Policy and we encourage you to periodically review it to stay informed about how we are helping to protect the personal information we collect. Your continued use of the site constitutes your agreement to the Privacy Policy and any updates.  

CONTACT 

Questions, comments and requests regarding this Privacy Policy are welcomed and should be directed to the Contact section of this site.