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ADL deploys 21 purpose-built, fully-equipped service vans to enhance field support in UK and Ireland

Published: 30 Jul 2019

Alexander Dennis has upgraded its best-in-class Aftermarket support in the United Kingdom and Ireland with a new fleet of 21 purpose-built vans for the manufacturer’s Field Service Engineers.

The new vans are fitted with the latest modular racking and are fully equipped to allow ADL’s Field Service Engineers to perform comprehensive diagnosis, repairs and adjustments as and when required by bus operators around the country. Utilising state-of-the-art technology such as a fleet management system for the quick allocation of service jobs, they will provide even better service levels than the existing fleet they replace.

Mark Wallis, UK Aftermarket Director, says: “With these new vans, ADL’s excellent Aftermarket support is getting a further boost and we are taking the support provided by our Field Service Engineers to another level. Together with our AD24 digital platform and our well-stocked, reliable parts supply for buses and coaches of all makes, we provide operators with a one-stop service that is easy to access and quick to respond.”

The provision of comprehensive, market-leading Aftermarket support is key to ADL’s philosophy of working closely with operators to address all their fleet requirements and optimise their uptime.