Alexander Dennis, a subsidiary of NFI Group Inc., one of the world’s leading independent global bus manufacturers, today announced that it has launched a new version of its AD24 digital aftermarket platform, offering new and improved features to customers.
The new platform is accessed from the main www.ad24.direct website and has been designed for desktop computers, tablets and mobile phones alike. UK customers have been able to sign in to the new platform since 2nd September, with customers in New Zealand, Hong Kong and Germany successively following over the coming months.
It brings together six core functions that give bus operators’ engineering staff complete control of their relationship with AD24’s wide range of aftermarket services:
- Parts: Full catalogue of original spare parts with in-depth specifications, tailored recommendations, live order tracking and order history, parts return and service exchange status.
- Service: History and details of repair and refurbishment jobs booked at the AD24 workshops in Anston and Harlow.
- Fleet Performance: Precise AD Connect telematics data of fleet utilisation and health with optimisation recommendations to maximise vehicle performance.
- Fleet Maintenance: Live access to vehicle diagnostics with enriched fault code information including causal analysis, instructions for rectification and required parts as well as relevant service bulletins and warranty records.
- Technical Publications: Full access to a wealth of publications including interactive digital manuals for the next generation of Alexander Dennis zero-emission buses.
- Accounts: Automated financial reports and comprehensive records of all orders with direct access to proofs of delivery and invoices.
Fleet Performance and Fleet Maintenance are currently in beta trial with selected customers ahead of a wider release later this year.
All functions are intelligently interlinked with relevant direct links provided at every touchpoint to give an intuitive user experience that saves time and increases productivity for bus operators’ staff by removing the need to switch between applications or make manual enquiries across different communications channels.
Customers continue to have the option to place orders by phone or email. These orders are now also logged and shown in the online platform to deliver a single overview of interactions with AD24 and allow records to be accessed easily.
“The new AD24 online platform puts the customer in control through intuitive navigation, intelligent connections and comprehensive reporting”
Richard Jackson, Digital Customer Solutions Director for Alexander Dennis, said: “The new AD24 online platform is a step change for bus operators. It transforms access to our wide range of aftermarket services and puts the customer in control through intuitive navigation, intelligent connections and comprehensive reporting all with a single log-in.
“Our new AD24 platform has been developed in-house from the ground up after speaking to customers to understand their needs. It helps operators grow their business by transforming the way engineers manage their fleets. The uptake from our 1,500 registered users in the UK has been fantastic and is already reaching 20,000 weekly page views, and we look forward to making the new AD24 online platform available internationally.”
