Website Terms of Use

About us

Alexander Dennis Limited is registered in Scotland (company number SC268016) and has its registered office at 9 Central Boulevard, Central Park, Larbert, FK5 4RU, United Kingdom. Our VAT number is GB836666490.

Alexander Dennis Limited has subsidiaries in the United Kingdom and other territories. Alexander Dennis Limited and its affiliate companies are hereinafter referred to, for the purposes of this Site, as (‘Alexander Dennis’, ‘we’, ‘our’ or ‘us’).

About these Terms

These terms and conditions of use (Terms) explain how you may use this website and any of its content (Site). These Terms apply between Alexander Dennis and you, the person accessing or using the Site (you or your).

You should read these Terms carefully before using the Site. By using the Site or otherwise indicating your consent, you agree to be bound by these Terms. If you do not agree with any of these Terms, you should stop using the Site immediately.

Use of the Site

As a condition of your use of the Site, you agree not to:

  • misuse or attack our Site introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful (such as by way of a denial-of-service attack), or
  • attempt to gain unauthorised access to our Site, the server on which our Site is stored, or any server, computer or database connected to our Site;
  • use the Site:
    for any purpose that is unlawful under any applicable law or prohibited by these Terms;
    to commit any act of fraud;
    to distribute viruses or malware or other similar harmful software code;
    for purposes of promoting unsolicited advertising or sending spam;
    to simulate communications from us or another service or entity in order to collect identity information, authentication credentials, or other information (‘phishing’);
    in any manner that disrupts the operation of our Site or business or the website or business of any other entity;
    in any manner that harms minors;
    to promote any unlawful activity;
    to represent or suggest that we endorse any other business, product, or service unless we have separately agreed to do so in writing;
    to gain unauthorised access to or use of computers, data, systems, accounts or networks; or
    to attempt to circumvent password or user authentication methods.
Intellectual property rights

The intellectual property rights in the Site and in any text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible from the Site (Content) are owned by us and our licensors.

We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world.

Nothing in these Terms grants you any legal rights in the Site or the Content other than as necessary for you to access it. You agree not to adjust, try to circumvent, or delete any notices contained on the Site or the Content (including any intellectual property notices) and in particular, in any digital rights or other security technology embedded or contained within the Site or the Content.

“Alexander Dennis” and the “AD” mark, “AD24” and the “AD24” mark, and the “Enviro” range, are our trade marks. This list is non-exhaustive and use by you of any of our trade marks, logos, or trade names is strictly prohibited unless you have our prior written permission. “BYD” is a trade mark of BYD Company Limited (incorporated and registered in China). Other trade marks and trade names may also be used on the Site or in the Content.

Submitting information to the site

While we try to make sure that the Site is secure, we do not actively monitor or check whether information supplied to us through the Site is confidential, commercially sensitive, or valuable.

Other than any personal data which will be dealt with in accordance with our Privacy Notice, we do not guarantee that information supplied to us through the Site will be kept confidential and we may use it on an unrestricted and free-of-charge basis as we reasonably see fit.

Accuracy of information and availability of the site

We try to make sure that the Site is accurate, up-to-date, and free from bugs, but we cannot promise that it will be.

Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on the Site is at your own risk. We make no promise that the Site is compliant with local laws in locations outside of the UK. If you choose to access the Site from locations outside the UK, you acknowledge you do so at your own initiative and are responsible for compliance with local laws where they apply.

Any Content is provided for your general information purposes only and to inform you about us and our products and news, features, services, and other websites that may be of interest, but has not been tailored to your specific requirements or circumstances. It does not constitute technical, financial, or legal advice or any other type of advice and should not be relied on for any purposes. You should always use your own independent judgment when using our Site and its Content.

While we try to make sure that the Site is available for your use, we do not promise that the Site will be available at all times or that your use of the Site will be uninterrupted.

Hyperlinks and third party sites

The Site may contain hyperlinks or references to third party advertising and websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party advertising or websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party advertising or website does not mean that we endorse that third party’s website, products, or services. Your use of a third party site may be governed by the terms and conditions of that third-party site and is at your own risk.

Linking to this Site

You may create a link to our Site from another website without our prior written consent provided no such link:

  • creates a frame or any other browser or border environment around the content of our Site;
  • implies that we endorse your products or services or any of the products or services of, or available through, the website on which you place a link to our Site;
  • displays any of the trade marks or logos used on our Site without our permission or that of the owner of such trade marks or logos; or
  • is placed on a website that itself breaches these Terms.

We reserve the right to require you to immediately remove any link to the Site at any time, and you shall immediately comply with any request by us to remove any such link.

Your privacy and personal data

Your privacy and personal data are important to us. Any personal data that you provide to us will be dealt with in line with our Privacy Notice, which explains what personal data we collect from you, how and why we collect, store, use and share such data, your rights in relation to your personal data and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal data.

Our responsibility to you

Our liability to you in connection with your use of the Site is limited to foreseeable loss or damage that you suffer as a direct result of our negligence. In addition, we are not liable to you for any of the following (whether direct or indirect):

  • loss of profit or revenue;
  • loss of data;
  • loss of contract, business, or commercial opportunity;
  • harm to reputation or loss of goodwill.

Except as expressly stated in these Terms, all warranties, and conditions whether express or implied by statute, common law or otherwise are excluded to the extent permitted by law.

Nothing in these Terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.

Events beyond our control

We are not liable to you if we fail to comply with these Terms because of circumstances beyond our reasonable control.

No third party rights

No one other than us or you has any right to enforce any of these Terms.


No changes to these Terms are valid or have any effect unless agreed by us in writing.

We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.


We shall apply these Terms in our absolute discretion. We may prevent or suspend your access to the Site if you do not comply with these Terms or any applicable law. In the event of your breach of these Terms we may terminate or suspend your use of the Site or take any action we consider necessary to remedy the breach.

The laws of England and Wales apply to these Terms, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.

Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.

We try to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us.

We may suspend or terminate access or operation of the Site at any time as we see fit.